Operations Supervisor | Spain, Alicante | Spanish

TEKCE, founded in 2004, is now a global real estate company with 20 offices in 5 countries including Spain, Türkiye, Cyprus, Sweden and the UAE. 250 + team members speaking in 30 + languages guide property buyers all over the world.

Job Description

We are looking for an Operations Supervisor for our office in Orihuela Costa - Alicante to be a part of our innovative and multicultural team. The Operations Supervisor is the main link between our company and current/potential customers having initial contact with them. He/she interacts with customers with high professionalism and acts as a filter.

Principal Duties and Responsibilities

• Establishing primary contact with customers who send inquiries
• Identifying customers’ needs and wants, clarifying and filtrating information of the inquiry
• Using CRM to distribute the inquiries to Sales Agents, log and track inquiries
• Handling live chat on our websites.

Qualifications

• Excellent command of the English and Spanish languages
• Strong phone, verbal and written communication skills
• Good communication, coordination, and execution skills.
• Serious work, a strong sense of responsibility, and the courage to accept challenges,
• Strong customer service orientation,
• Ability to multi-task, prioritize and manage time effectively,
• Excellent listener and team player
• Eligible to work in Spain

Working hours; Monday – Friday 09.00-18.00 (lunch break 13.00-15.00); Saturday 10.00-15.00

If you are a good-hearted, open-minded person, eager to learn, and looking for a long-term career, this might be the role for you.